Privacy Policy

Volcano City Privacy Policy

Welcome to Volcanocity.com (“The Company”) a division of Siktilt.com T/A Volcano City. The Company has a strong commitment towards protecting the privacy of all visitors to our Service. Please read this privacy policy (“Privacy Policy”) to understand how we use and protect any personal information that you provide to The Company.

By using the Service and/or completing and submitting a registration form on the Service, you consent to the collection, use and transfer of your information in accordance with this Privacy Policy.

CONTACTING US
For the purpose of the Data Protection Act 1998, the data controller in respect of any personal data that you submit to The Company on its Service is Siktilt.com T/A Volcano City, a Company incorporated under Scottish law (Company Number: SC312619) and whose registered office is at 36 West Mill Road,
Edinburgh EH13 0NZ, UK. If you want to know what information The Company holds about you or if you
have any other queries in relation to this Privacy Policy, please contact The Company using the following information:
Volcano City
27/1 Arthur Street
Edinburgh
EH6 5DA
United Kingdom
Email: [email protected]

WHAT INFORMATION DOES THE COMPANY COLLECT?
The purpose for which we collect personal information is to provide you with the best service experience. The Company will collect information: that you provide to The Company when you fill our contact forms (such information shall include, but may not be limited to, your name, age, telephone number, postal address and email address); that you provide to The Company in e-mails or letters that you send to us; about transactions you carry out through the Service, orders you place and the fulfilment of your orders; data that you submit in order to use the Service, including data relating to your customers, clients or others using your services which the Volcano City Apps have access to.

It is possible to view the Volcano City website without providing any personal details. However, without registering your details you will not be able to use all the Services. The Company may receive some information that you submit to any third party website or application that you access through the Service. Both Siktilt.com T/A Volcano City and the owner or operator of that third party website will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your personal information. The Company will only use any information that The Company collects from you in accordance with this Privacy Policy.

COOKIES
The Company uses cookies to ensure that you get the most out of the Service. Cookies are small amounts of information in the form of text files which The Company stores on your computer. Cookies allow the Company to monitor usage of the Service, improve the Service’s usability and personalise the content for you.

If you do not wish The Company to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information about how to do this please consult the “Help” section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Service. If you prevent the Company from placing cookies, you may not be able to use the Service to place an order. This is because the Company uses cookies to enable you to log in to your account.

The Company may use an analytics service provider for service usage analysis and reporting. Analytics service providers generate statistical and other information about usage by means of cookies, which are stored on users’ computers. The information generated relating to the Service may be used to create reports about the use of the Service and the analytics service provider will store this information. In addition, advertisers whose advertisements appear on the Service may use and place cookies on your computer and The Company has no control over this.

Please consult the terms and conditions and privacy policy of such third party advertisers to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?
The Company may use your information in the following ways: to process and fulfill your e-mail subscriptions; to contact you about a subscription; to ensure that our Service is delivered in the most effective manner for you and your computer; to provide you with information, products or services that you request from The Company or which The Company feels may interest you, where you have consented to be contacted for such purposes; to fulfill The Company’s obligations arising from any contracts entered into between you and the Company; to provide customer service to you in relation to your use of the Service, to deal with enquiries and complaints relating to the use of the Service and to notify you about any changes to the Service; to administer, support, improve, optimise and develop the Service; to produce reports which may be used, sold or published by The Company at our sole discretion provided that any data or reports will be anonymised and not refer to any individual user of the Service; for internal marketing and demographic studies to improve the products and services that The Company provides; for security purposes.

The Company may also use your information to provide you with e-mail notifications, newsletters and other marketing communications that either you request from The Company or which you consent to by opting in when completing a registration form on the Service. You may opt out from receiving such marketing communications from The Company at any time by notifying The Company in writing, contacting The Company at [email protected] or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in the e-mail that you receive.

DISCLOSURE OF YOUR INFORMATION
Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, The Company will not share, sell or distribute any of the information you provide to The Company without your consent. You should note that information posted on the public elements of the Service may be visible by users of the Service throughout the world. You should therefore be careful when submitting information about yourself to the Service. The Company may disclose your personal information: (i) to any third party to whom disclosure is necessary to enable The Company to fulfil your orders and provide you with any service to which you have subscribed via the Service; (ii) where required to do so by law or court order; and (iii) to any person to whom disclosure is necessary to enable the Company to enforce its rights under this Privacy Policy or under its Terms and Conditions.

The Company may disclose your personal information to Facebook Inc in order to fulfil the Services. You can review Facebook’s Terms of Service here https://www.facebook.com/ads/manage/customaudiences/tos.php

THIRD PARTY SITES
The Service may contain links to websites or access to applications that are operated by third parties. The Company does not control and does not accept liability or responsibility for those websites and this Privacy Policy does not apply to those websites. Please consult the terms and conditions and privacy policy of those third party websites to find out how they collect and use your personal
data and to establish whether they use cookies and what they may use them for. Advertisements contained on the Service operate as links to the advertiser’s website and as such, any information they collect by virtue of your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.

HOW DO WE PROTECT YOUR INFORMATION?
In common with a number of other websites, the data that The Company collects from you may be transferred to a cloud service provider which has data servers based outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer and the storing and/or processing of your personal data on these servers. Appropriate security measures will be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, you acknowledge that data transmission over the internet is inherently insecure and that The Company cannot guarantee the security of data you send over the internet. Your information will only be held for a reasonable period or as long as the law requires or permits.

ACCESSING YOUR INFORMATION
You may at any time request access to and/or, if incorrect, rectification of your personal data by contacting The Company at our address at 27/1 Arthur Street, Edinburgh or by e-mailing [email protected] The Company reserves the right to ask you for proof of your identity and to charge you a fee of 50 pounds sterling (£50) to meet the costs involved in granting any data access request you make.

CHANGES TO OUR PRIVACY POLICY
By using our Service you consent to the collection and use of your information as described in this Privacy Policy. If The Company changes its privacy policies and procedures, The Company will post those changes on www.volcanocity.com and other services to keep you aware of what information The Company collects, how it is used and under what circumstances The Company may disclose it.

ABOUT

Volcano City is an innovative industry leader in live video streaming, multi-language live video content creation, remote commentary broadcasts and video encoding that can serve and deliver content to a wide array of video devices.

Note: our site features client work and demo projects in order to showcase the wide variety of skills we can bring to your project. Contact us to work on your video requirements today!

CONTACT

27/1 Arthur Street
EH6 5DA, Edinburgh UK
[email protected]
+44 (0)131 553 4977